Frequently Asked Questions
1. How do I choose the right size?
Please refer to our Size Guide before placing your order. If you’re still unsure, feel free to contact us—we’ll be happy to help.
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2. Do you ship all over Egypt?
Yes, we ship to all governorates across Egypt.
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3. How long does shipping take?
Orders are usually delivered within 2–5 business days, depending on your location.
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4. Can I exchange or return my order?
Yes. Exchanges and returns are accepted according to our Returns Policy. Please contact us within the specified time after receiving your order.
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5. How can I contact Ryoko?
You can reach us through:
* Instagram DM
* Email
* Contact Us page
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6. Are the colors exactly the same as the photos?
We do our best to display our products as accurately as possible. However, colors may vary slightly depending on your screen settings.
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7. Are your pieces true to size?
Each product description includes fit information such as:
* True to Size
* Relaxed Fit
* Oversized
* One Size
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8. Can I cancel my order?
Orders can be canceled before they are shipped. Once shipped, please refer to our Returns & Exchanges Policy.
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9. How should I care for my Ryoko pieces?
We recommend:
* Hand wash or machine wash on a gentle cycle.
* Wash with cold water.
* Do not bleach.
* Hang to dry.
* Iron on low heat if needed.
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10. Will sold-out items be restocked?
Some pieces may be restocked, while limited-edition items may not return. Follow us on Instagram to stay updated.